Taxi Industry Inquiry

The Taxi Industry Inquiry or the Fels Inquiry was an inquiry commissioned in 2011 into the taxi industry and taxi services in Victoria, Australia, by the Taxi Services Commission. The inquiry was headed by Professor Allan Fels assisted by Dr David Cousins. Announcement The Inquiry was announced on 28 March 2011 by the Premier of Victoria, Ted Baillieu. According to Bailleu, the key problems with the Victorian taxi industry were: low customer satisfaction, with a sharp decline over the past five to six years safety and security for passengers and drivers insufficient support for drivers too many poorly-skilled drivers with inadequate knowledge a high turnover of drivers resulting in a shortage of experienced drivers; complex ownership and management structures lack of competition too much of the industry revenue not being directed to the service providers – the drivers and operators. Inquiry scope Baillieu announced that Professor Fels would investigate every aspect of the current industry.