Overview
Peggy is a character used in ads for the Discover Card. In the ads, Peggy is a bearded man with a stereotypical Eastern European accent and a moth-eaten sweater. Peggy answers the phone for "USA Prime Credit," for whom he gives evasive or unhelpful customer service. He works in an unspecified frozen location, and his call center is a jumble of rubbish, outdated electronics, and stray personal effects.
The character of Peggy was created by the Martin Agency of Richmond, Virginia. He is played by actor Tudor Petrut, who was born in Romania and uses his native accent in portraying the character. On the agency's site, Peggy has given personal acknowledgments to several fans, up to and including voicing one fan's proposal to his girlfriend. The page's owners stopped maintaining the page in April 2013, having discontinued the character.
Appearances
Peggy appears in 13 commercials, listed here:
Transfer - Peggy is called by actress Lilli Birdsell, who asks for a supervisor after stating she's called three times. Peggy responds by saying, "Supervisor is genius, I transfer," then passes the phone between his coworkers, who all shout "Transfer" as they receive it and pass it to one another. When Peggy gets the phone back, Lilli yells in frustration, "Come on!" before weeping with her elbows on a concrete wall.
Rewards That Make Sense - This woman calls Peggy to cash in reward points. "No more points, coupons now," Peggy responds, after which he tells her to convert coupons to tokens, which she then trades for credits. She interrupts him by saying, "And then I get the cash," but he tells her, "Then you call back," before hanging up the phone. Confused, the woman asks, "What just happened?"
What Kind Of Program Is This? - This woman calls Peggy to redeem reward points towards a gift card. When she states she has 250,000 points, Peggy fiddles with an adding machine, before giving her answer, which turns out to be $5.50. He then takes back what's known as a "redemption charge," which leaves the woman with $0.50. "Happy time," Peggy says as another worker dings a small gong. Confused, the woman asks, "What kind of program is this?"
How About Cash? - This man calls Peggy to ask about reward options for 100,000 points.
From Wikipedia (CC BY-SA 4.0).