Fuze

Fuze (formerly known as ThinkingPhones) is a cloud communications and collaboration software platform designed for the enterprise. Fuze was acquired by 8x8. The company is headquartered in Boston, Massachusetts. Products Fuze's main product combines business voice, videoconferencing, text, instant messaging, content sharing, and collaboration apps under a single cloud service to deliver both traditional phone systems and mobile devices a seamless transition between communication methods. It runs on a natively-developed platform, and is focused primarily on large enterprise and mid-market customers. The company also provides analytics and real-time intelligence, with an expanded version of caller ID that pulls information from a caller's online profiles to provide more information on the caller. Mobile enhancements to Fuze offer mobile workers more flexibility and control, while maintaining the full capabilities of the Fuze platform. The products can integrate with existing enterprise software services, such as Slack, Salesforce, Gmail, Microsoft Teams, and Zapier. The company's unified communications and collaboration (UCC) services include Fuze Pro, a subscription cloud-based service for voice calling and collaboration. It offers unlimited outbound calls in one country, integrated email and voicemail, group chat, Fuze Meetings for up to 1,000 participants, APIs, usage reports, analytics, and integration with Salesforce. Other UCC offerings include Fuze Calling and Fuze Success Plans, which are collections of services and resources to teach customers best practices in the UCaaS field. In March 2020, Fuze introduced its contact center as a service (CCaaS), which integrates with its unified communications as a service (UCaaS) platform. On May 25, 2020, Fuze announced the launch of the Fuze 6 platform, for an improved user, administrator, and contact center user experience. In February 2021, Fuze announced Fuze for Manufacturing, an offering that adds targeted supply chain, distribution and logistics, employee capabilities, and integrations with applications commonly used by manufacturing companies to its typical offerings. In June 2021, Fuze announced the standalone Fuze Contact Center, for enterprise companies requiring a contact center for their customers, providing contact center features such as call routing and queuing.