American Airlines’ Me@Work performance tool grades flight attendants using a year’s worth of data, including passenger surveys and operational metrics, and is framed by the airline as an informational self-review system rather than punishment, but unions say it violates California privacy law and lacks data access, correction rights, and transparent scoring. While the company defends the system as a developmental dashboard to identify coaching needs, critics warn that many metrics are influenced by factors beyond individual control and could penalize staff for broader operational issues.